Return Policy
We want every customer to be satisfied with their purchase. Eligible items can be returned, and a restocking fee may apply to some items, which will be deducted from the original price. The restocking fee will be waived if the item is defective or damaged during shipping.
Once we receive your return, we will process your refund within 3-5 business days. Please note that bank processing times may cause delays in the actual refund being credited to your account.
Once we receive your return, we will process your refund within 3-5 business days. Please note that bank processing times may cause delays in the actual refund being credited to your account.
Return Eligibility
Not all items are eligible for return. In general, returned items must meet the following conditions:
Eligible Items:
Ineligible Items:
If an item does not meet the return conditions, we will offer the following options:
Return the item to you (at your expense);
Donate the item to a charity (a donation receipt can be provided);
For items not suitable for donation, they will be automatically donated within 30 days of receipt unless you provide other instructions.
Eligible Items:
- In original condition – unworn, unaltered, undamaged, with tags and packaging intact;
- Free of odors;
- Returned in original packaging;
- Returned within 30 days of the delivery date.
Ineligible Items:
- Modified, worn, or damaged;
- Discontinued or final sale items;
- Clearance or special offer items (unless the item has a quality defect).
If an item does not meet the return conditions, we will offer the following options:
Return the item to you (at your expense);
Donate the item to a charity (a donation receipt can be provided);
For items not suitable for donation, they will be automatically donated within 30 days of receipt unless you provide other instructions.
Return Process
Please submit your return request via email to desk@iersnk.com;
Upon receiving your request, we will send you a return authorization number and detailed return instructions;
Returned items must include original packaging, accessories, and instructions, and be in their original, unaltered condition;
Once we receive the item, we will inspect it. After confirming that it meets the return conditions, we will deduct any applicable fees and issue a refund to your original payment account.
Upon receiving your request, we will send you a return authorization number and detailed return instructions;
Returned items must include original packaging, accessories, and instructions, and be in their original, unaltered condition;
Once we receive the item, we will inspect it. After confirming that it meets the return conditions, we will deduct any applicable fees and issue a refund to your original payment account.
Important Notes
To avoid shipping damage, please package returned items carefully.
For first-time returns or if you are unfamiliar with the process, please refer to our return instructions to ensure a smooth return.
Refund processing times may vary depending on your bank.
For first-time returns or if you are unfamiliar with the process, please refer to our return instructions to ensure a smooth return.
Refund processing times may vary depending on your bank.